00:00: Intro – Adrian Klee, Partner, Ross Republic
01:10: Intro – Simon Ousager, CEO, Januar
03:30: Intro – Ove Kreison, CTO, Tuum
04:40: Changing Consumer Expectations in the Banking Industry
11:30: Effects of New Entrants to Banking Industry
14:50: Customer Experience in DeFi vs CeFi
16:05: How Will Banking Services be Delivered in the Future?
19:30: Effects of Open Banking (PSD2) on Banking Industry
21:40: Importance of Customer Data
26:00: How is the Banking Industry Adapting to Open Banking?
28:30: Banks’ Main Competitors in Digital Landscape
34:50: Addressing Banks’ Technology Debt
40:50: Building a Future-Proof Bank