From banking to entrepreneurship
I joined Nordea Bank in 2010. I initially worked together with my Nordic managers and local teams on payments products and operations development. This is where my hands-on know-how and understanding of E2E P2P and O2C from a customer perspective came very valuable.
Future fit, human centric
In 2012 with organization changes I was offered the opportunity to join the Trade Finance Unit with a mission to establish a global strategy development team from scratch. The objective was to make the unit “Future fit, the first choice of Corporate customers”. It was a great journey with wonderful people whom I will remember forever. We created the outside-in strategy that kicked off Nordea’s cross Business unit collaboration project, aiming to develop and commercialize “ONE” unified value proposition for Nordic and International Corporates, brought in a new tech platform to speed up the operations and customer facing channel interactions.
When things started to move smoothly, I decided it is time for me to move on. In 2014 I joined the Corporate digitalization initiative, which kicked off my concluding chapter with Nordea Bank. From digital vision to strategy, to hands-on creation of outside-in and CX driven on-boarding, payment, cash and liquidity management solutions, to implantation of SAFE methodology, to engagement of Business, IT, Operations across Nordea boundaries. From the ashes and chaos, people across Nordea worked together to develop the foundations of today’s Corporate retail Digital banking solution. It was an incredibly eye opening, educational and professionally profound experience.
Startups, Fintechs and Ross Republic
At the very end of 2016 I decided to make another jump into the unknown, and so started my entrepreneurship, start-up and Fintech journey. The initial years were tough but professionally important for me and my development. It was a roller coaster which my beloved wife supported and encouraged at all times. Perhaps the most significant year was when I worked with ePassi Payments on Alipay’s market expansion and European wide mobile wallet collaboration initiative. Digital, digitalization, transformation, commercialization, ecosystems, partnerships, embedded finance, life cycle SuperApp, etc. got a totally new perspective in my mind.
For me entrepereneurship so far has been a fantastic journey with a variety of different clients, projects and partners. This experience brought me to work with RR and finally join as a partner. I’m excited to incorporate and share what I have gained under the RR banner, as the knowledge I have is not for me to keep but rather to spread further on. I am now on the path that mentally makes me happy and professionally challenges me to raise the bar.
The future is life driven
With Fintechs becoming multidimentional and multilayer service providers beyond traditional financial services, banking and financing in the Western world is moving towards how Chinese giants Alipay and WeChat pay have been serving their customers for decade. We see more and more partnerships between banks and fintechs, fintechs and fintechs, and fintechs and non-finance service providers. The way we have known and experienced banking and financing is shifting towards serving human lifecycle needs and desires beyond finance. That being said, everything happens and evolves with following how and where money flows. Consequently I see the future of banking and financial services being life driven.
Joyful experiences with minimal effort
In the multidimensional life of humans and businesses driven by embedded services, finance is just one element. It is an open, interconnected and partially self-evolving intelligent network of ecosystems with the aim to serve a multitude of the parts and segments of the human and business lifecycle. This makes it not so much about banking or finance, but rather solving needs, removing pains, providing joyful experiences and fulfilling desires and dreams in the most relevant moments and yielding the most value with minimal effort.
Flow like water
Considering the current trends and the shift towards more open and interconnected multidimensional ecosystems, the challenges of the FS world increase exponentially. Regulators will need to figure out how and where to follow the money end-to-end as the circle goes beyond banking and finance. Banks will need to find their role in the value chain, as do Fintechs, as more and more non-financial players enter the space traditionally dominated by Banks and Fintechs.
I don’t see ideas and visions being the greatest challenge; there are lots of both out there. Instead, the greatest threat and opportunity, for most businesses is fluidity. With this I mean the business’ capability to adapt to and effortlessly overcome changing environments, shifts in society, unexpected obstacles and changing human needs. Essentially to flow like water through a rocky gully, eventually reaching the sea.